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Refund Policy


1. General Policy



GORILLA RESELLING provides digital products that are delivered instantly after purchase.

Because digital items cannot be “returned,” all sales are considered final once the product has been accessed, downloaded, or activated.


By completing a purchase, you acknowledge and agree to this Refund Policy.





2. No Refunds for Digital Products



We do not offer refunds under the following circumstances:


  • You changed your mind after the purchase
  • You expected different features than described
  • The product was used, accessed, or activated
  • Your account was banned or restricted due to misuse
  • Compatibility issues caused by your device, system, or third-party software
  • Failure to follow usage instructions



GORILLA RESELLING is not responsible for game bans, because the use of software or modifications is entirely at the user’s own risk.





3. Refunds in Exceptional Cases



A refund may be considered only if:


  • The product was not delivered due to a technical error
  • You were charged incorrectly (e.g., duplicate payment)
  • The product cannot be accessed and our support team is unable to resolve the issue



Refund approval is at the sole discretion of GORILLA RESELLING.





4. Filing a Refund Request



To request a refund (only for valid cases listed above), please contact us within 48 hours of your purchase at:


📧 gorillaresellingxyz@gmail.com


Please include:


  • Order number
  • Email used during purchase
  • Description of the issue
  • Pictures or video as proof (if applicable)



Incomplete information may delay or prevent processing.





5. Processing Time



If a refund is approved:


  • Refunds are issued to the original payment method
  • Processing can take 3–10 business days, depending on the payment provider



GORILLA RESELLING cannot influence the processing speed of third-party payment services.





6. Chargebacks



Unauthorized chargebacks (without contacting our support first) may result in:


  • Account suspension
  • Loss of access to purchased products
  • Reporting the dispute to payment processors as fraudulent



We encourage all customers to contact us directly to resolve any issue quickly.





7. Updates to This Policy



GORILLA RESELLING may modify this Refund Policy at any time.

The latest version will always be available on our website.